The most commonly used communication channel that every traveler will use to contact their agent is by the phone. How do I know this? It’s because every day at the office, our phones ring pretty much on a continuous basis throughout the day. Problem is when the phones keep ringing and ringing, it can then be hard for our clients to get a hold of one of our agents. It can depend on the time of day as well. Most travelers think that the phone is the best and only way to get into contact with their agent. However, when you’re on your trip thousands of miles away from home, it can sometimes be difficult to connect. There are two other communication channels that no traveler would ever think about using and they can just be as effective like the phone, and I want to share with you these two alternative communication channels that can help you get into contact with a travel agent in case the phone isn’t working out for you.
Email is something that most of our clients know about and use especially when they’re booking their reservations with one of our travel agents. Even though the booking is completed in short time, still there are people that don’t think that they can still book their reservations or get help by just emailing their travel agent. Wait a minute, email might be good and all but wouldn’t the response time be slow? Well, actually no and let me explain why. For example, here at EWA Travel our travel agents will respond to a traveler’s email within 30 minutes. Each of our travel counselors have their own individual email addresses, and we do provide a listing of those travel counselors’ email addresses that are assigned to a particular client. In addition of using email, we have the ability to customize a reservation email for any of our corporate, leisure, or NGO travelers. In fact, travelers have the ability to make their reservations through a generic reservations email address which is email@example.com. We can even make a special email address for a client and it can be formatted like this for example TheGrace&PeaceFoundation@ewatravel.com. This special email address can then be routed to our travel counselors that are assigned to that client. This email address can even be programmed for re-routing to an alternate service representative when the main assigned agents are not available. Even though email might take a little bit longer than calling an agent to get immediate assistance, you can still continue to receive that same fast and direct help from them.
This is another communication channel that most travelers don’t really think about using when they’re in trouble, especially if they’re not getting good reception from their phones. Skype is a cloud based Internet software application where people can talk face-to-face to each other. Not only does Skype allow users to communicate face-to-face with a camera they can also talk to one another without the camera. Not only can you download this app on your laptop or desktop computer, you can also download it on your mobile phone and tablet as well (not to mention it’s free to download from the Google Play and Apps Stores). You can actually talk to a travel agent over Skype for free and still get your reservations or rebooking’s done for your trip. If you’re someone who is very tech savvy then this is an app that you can use when you want to talk to an agent to get help. And even if you’re not tech savvy, this is still a great app for you to use especially if you’re traveling internationally.
Email and Skype are the two best alternative communication channels that you can use to contact a travel counselor. The phone is the most common and traditional communication channel that everybody relies on the most for booking their reservations and getting help from an agent but when the phones are ringing non-stop during peak calling hours or you can’t get good reception on the road, then you should have another option to contact a travel agent to let them know that you need assistance.
Most places make it hard for their clients to get in contact with one of their staff members, but here we value each of our clients’ needs and we want them to have as many options as possible to be able to reach us if they are in need. Not to mention we don’t have any barriers in the way. Traveling can be challenge for anyone and it’s because most of the time things don’t go as according to plan. So it’s important for all travelers to have as many options to communicate to their agent especially when they’re in trouble and need help right away.
Director, Social Media Marketing, EWA Travel