Highly Personalized Level of Customer Service
Providing high quality customer service is what we are best known for in the NGO and international business communities. Unlike large Travel Management Companies (TMCs), we like to develop a personal relationship with each of our travel arrangers and frequent travelers in order to anticipate the needs and expectations from them. We strive to know each traveler’s preferences and enjoy delivering excellent quality service to them. In addition to providing excellent service to our travelers, every phone call is answered by a live EWA Travel counselor within three rings as we do not operate in a remote call center environment. Our highly skilled, talented, and qualified travel counselors will work with you directly to arrange and meet your travel needs on a 24/7 basis. Our managers are even hands on professional travel counselors that work with each of our clients to assure 100% satisfaction on each reservation made. Managers review every reservation to assure lowest prices, correct routings, and best quality consistent with the traveler’s profile and needs.
We identify each of our client’s travel needs and also learn about their corporate culture, as a way of working with them to help develop an optimum corporate travel strategy and plan. Our goal is to make certain that each of our clients receive the exact level and variety of travel services and benefits that they require. Our customized approach is unique in the industry. No one isn’t force to participate in “one-for-all” program or have to endure the "mass market" mentality with us. We recognize that our clients have different travel needs and priorities. We strive to always deliver a very personal, rapid, and accurate response to all travel requests.
In addition to delivery highly personalized level of customer service to our clients, we provide a customized choice of options combining corporate policies and individual travel preferences. At EWA Travel, we have developed a unique “4C’s” process in the itinerary development, as a way for us to communicate with travelers and provide them with viable options to make good itinerary decisions based on the flexibility of cost, convenience, comfort, and choice.
As we stand by our creed: "Service is delivering what we promise and quality is doing it right the first time."
International and Domestic Travel Reservations
We have the ability to manage and serve approximately 20,000 international airline reservations a year. Our travel counselors have an average of 23 years’ experience within the travel industry and for preparing complex international itineraries in compliance with the GSA rules and regulations. Over 25% of the international itineraries that we prepare are categorized as non-US origin/non-US destinations.
Our primary reservation system that we use is Sabre. Sabre offers the most complete listing of domestic and international connections, provides the most extensive and accurate domestic/international fares, is directly linked into 77 airlines, and provides an extensive inventory listings for hotels and car rentals. Sabre also has an excellent lowest fare selection system, and can monitor each organization’s reservations to assure that organization’s policies are being followed.
A “Fare Shop” procedure is performed for each reservation to determine which airline has the lowest fare in the market. This procedure reviews all fares between two destinations and integrates departure date, min/max stay, etc. Our travel counselors will even take the following additional steps to ensure our travelers with the lowest fares: BargainfinderPlus, Trip duration counseling, Creative ticketing, Split ticketing, Routing counseling, Use of soft dollars, Negotiated city pair discounts, Waitlist priority, Negotiated fares, and Sabre web fare offerings. Corporate travel policy edits are programmed into the reservation system to insure negotiated rates are applied for qualified itineraries, including applying soft dollar identification codes for corporate point earnings.
Our primary reservation system that we use is Sabre. Sabre offers the most complete listing of domestic and international connections, provides the most extensive and accurate domestic/international fares, is directly linked into 77 airlines, and provides an extensive inventory listings for hotels and car rentals. Sabre also has an excellent lowest fare selection system, and can monitor each organization’s reservations to assure that organization’s policies are being followed.
A “Fare Shop” procedure is performed for each reservation to determine which airline has the lowest fare in the market. This procedure reviews all fares between two destinations and integrates departure date, min/max stay, etc. Our travel counselors will even take the following additional steps to ensure our travelers with the lowest fares: BargainfinderPlus, Trip duration counseling, Creative ticketing, Split ticketing, Routing counseling, Use of soft dollars, Negotiated city pair discounts, Waitlist priority, Negotiated fares, and Sabre web fare offerings. Corporate travel policy edits are programmed into the reservation system to insure negotiated rates are applied for qualified itineraries, including applying soft dollar identification codes for corporate point earnings.
Traveler Duty of Care
We take it to our full initiative to make sure that our travelers can receive excellent support and care from us. EWA Travel counselors that are assigned to an account will be on call on a 24/7/365 basis to handle their emergency needs, no matter where travelers are located in the world. Our 24/7/365 is toll-free from 65 countries, and we do accept collect calls from countries that don’t have toll-free services available. Our travel counselors will have immediate access to each traveler’s reservation and ticketing information, and can provide prompt assistance in making any changes needed for that traveler.
Through the Sabre Traveler Security System, we keep constantly abreast of global events and destination risks/alerts. This product enables us to instantly pinpoint traveler’s locations and contact information in affected areas. EWA Travel counselors are very proactive at monitoring global events and prioritizing crisis management on a daily basis (weather related, airline strikes, political unrest, country evacuations of US citizens, etc.), performing system searches of any affected travelers and assigns agents to contact traveler/travel manager to determine what kind of assistance is required for itinerary changes. The Sabre Travel Security System also provides our travel counselors with the ability to quickly locate travelers worldwide using the Sabre booking data. It is an intuitive, interactive web based application with flexible search criteria. This product provides our travel counselors with a world map shading countries where you have travelers located with built in drill down features. It has the ability to pull email data from the reservation if a travel manager identifies a crisis in a particular country and wants to send a group email to all travelers currently in that country. It also integrates a current events dashboard, with up to the minute information on events currently happening in the world, along with risk level indicators. This is the product that we use on a daily basis to identify travelers in “risk situations” and respond/contact accordingly.
Through the Sabre Traveler Security System, we keep constantly abreast of global events and destination risks/alerts. This product enables us to instantly pinpoint traveler’s locations and contact information in affected areas. EWA Travel counselors are very proactive at monitoring global events and prioritizing crisis management on a daily basis (weather related, airline strikes, political unrest, country evacuations of US citizens, etc.), performing system searches of any affected travelers and assigns agents to contact traveler/travel manager to determine what kind of assistance is required for itinerary changes. The Sabre Travel Security System also provides our travel counselors with the ability to quickly locate travelers worldwide using the Sabre booking data. It is an intuitive, interactive web based application with flexible search criteria. This product provides our travel counselors with a world map shading countries where you have travelers located with built in drill down features. It has the ability to pull email data from the reservation if a travel manager identifies a crisis in a particular country and wants to send a group email to all travelers currently in that country. It also integrates a current events dashboard, with up to the minute information on events currently happening in the world, along with risk level indicators. This is the product that we use on a daily basis to identify travelers in “risk situations” and respond/contact accordingly.
Group Travel & Online Reservations
Group travel reservations can be done by our professional travel counselors. EWA Travel counselors can reserve any group traveling arrangements whether it’s for a mission, business, or leisure trip. To receive a group travel reservation from us, your group must have at least 10 or more people that are all traveling together to the same destination. For example, a group of 12 people that are traveling together on the same flight and they’re all flying from Logan International Airport to Addis Ababa Bole International Airport. The benefit of group traveling is that your group can receive an airfare discounts from any airline. This can also depend on the number of people that are traveling together, and how much space the airplane has prior to when it departures. The earlier you reserve your groups’ flight, the lower the airfare will be for your group.
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We provide the GetThere online booking tool for all of our clients and it can be found on our website (www.ewatravel.com). GetThere, a Sabre Travel Network brand, is the leading web-based corporate travel booking tool (CBT) that is used by global corporations, government agencies, and NGOs to provide them a convenient way for their employees to book their trips while significantly reducing the travel cost. Check out the video to learn more about how GetThere works
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TripCase & iBank
TripCase is a free consumer application that enables travelers to manage trips from any book source, retrieve global travel documents, and connect to the GetThere mobile app. The TripCase web and mobile platforms are supported in 21 languages. This mobile app is also used by travelers located in 100 plus countries. Features that the TripCase app includes are:
• Receiving free flight alerts such as delays and cancellations • Getting an Uber ride to and from the airport or hotel • Contacting a travel management company • Travelers can add places that they want to remember with just one click • Travelers can share their itineraries with anyone • Travelers can access seat maps, alternative flight schedules, and the weather conditions instantly TripCase can be downloaded on either the Google Play or App Stores. Check out the video to learn more on how to use TripCase. |
We are a licensee of iBank, the industry’s premiere Travel Management Reporting tool and can be found on our website (www.ewatravel.com). iBank provides both detailed and summary reports focusing on air, hotel, car, and professional consulting fee transactions. With iBank, you’ll have instant access to your organization’s vital travel information and data available on a 24/7 basis. Best of all…IT’S FREE TO USE! |